Shipping Policy
Shipping rates and delivery times
Our current delivery methods and rates are subject to change and various shipping policies and exceptions may apply to your order. Your shipping charges, including any applicable surcharges, will be clearly stated on the confirmation page.
Order arrival varies depending on the type of items ordered, the type of shipping selected and, in some instances, the shipping destination. All shipments are subject to product availability. Orders placed on a weekend or holiday and orders placed after 12 pm ET might not ship until the next business day.
Nonprescription order shipping rates and delivery times
We ship nonprescription orders to all 48 contiguous U.S. states, and non-hazardous items to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, the U.S. Virgin Islands and APO/FPO/DPO addresses.
Products eligible for 1–2-day shipping will be delivered in 1–2 business days if all items in your order meet the requirements for 1–2-day shipping. Orders placed on a weekend or holiday and orders placed after 12 pm ET might not ship until the next business day. Shipments to P.O. Box addresses are much more likely to be delayed. Wherever possible, a UPS deliverable street address should be provided.
*1–2 business days (for products noted as 1–2-day shipping eligible).
*All shipments are subject to product availability. Orders over 50 pounds will accrue an additional surcharge for every pound over 50 pounds.
Where we ship
We ship to the following:
Nonprescription Orders
Any valid U.S. address (including P.O. boxes, with some exceptions)Orders containing non-hazardous items to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, the U.S. Virgin Islands and to P.O. box and APO/FPO/DPO addresses.
Prescription Refills
• Controlled substances are excluded from shipping anywhere.
How items are shipped
Most orders ship in discreet packaging and might arrive in more than one box.
Tracking your order
When you place your order online, we’ll send you a shipping confirmation email containing a tracking number and a link to the package carrier’s website, so you can track your order. Please note that it can take 24–48 hours for the tracking number to appear.
Shipping policies and exceptions
Some items require special shipping and handling. In addition, some hazardous or regulated items may not be shipped to all locations. Refer to Hazardous or regulated items.
Hazardous or regulated items
Some nonprescription items cannot ship by air because they have the potential to interfere with flight safety. Orders containing hazardous or regulated items are not eligible for 1‐2 day shipping. These items must ship by ground within the 48 contiguous states; they cannot be shipped to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, U.S. Virgin Islands and APO/FPO/DPO or P.O. box addresses. Examples of such items include aerosols, aerosol inhalers, and flammable, volatile or corrosive materials like rubbing alcohol, astringents, fragrances, nail polish and nail polish remover.
Surcharges based on shipping destination
There might be an additional shipping and handling surcharge to ship orders outside the 48 contiguous states, including to Alaska, Hawaii, Guam, U.S. Virgin Islands, American Samoa and Puerto Rico.
Surcharges for certain items
There might be an additional shipping and handling surcharge associated with particular items in your order. You’ll be notified if any such charges apply to items in your order during checkout.
Other Important Information
• Why We Need Your ID: We use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid photo ID for all store returns that lack proof of purchase such as a receipt. Reimbursements on returns lacking proof of purchase may be denied or limited. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns.
• Damaged Package or Order Discrepancy: If you received a damaged package or there is a discrepancy in your PWLP order, call or e-mail Customer Service immediately at 1-833-928-5677 or [email protected]. We’ll need your order number and the reason for your return. Shipping charges can’t be refunded unless your merchandise arrived defective or damaged.
PWLP reserves the right to revise or amend this policy at any time without advance notice or advertisement. Effective date: February 4, 2024.
Returning prescriptions or issues with your prescription order
If you have questions or concerns about prescription items in your order, call or e-mail Customer Service at 1-833-928-5677 or [email protected] . Due to legal restrictions, prescription medications ordered online can’t be returned to PWLP